Frequently Asked Questions

Should I purchase travel insurance?

We always recommend travel insurance and the vast Majority of our clients purchase the insurance. Many people do not know that many medical insurance companies will not cover you when you are out of the country. In this age of ever increasing flight delays, travel insurance will cover you if a flight delay causes you to miss a boat or another flight. Depending on the travel insurance coverage you can be covered for pre-departure cancellation, post-departure trip interruption, medical expenses, emergency medical evacuation, lost baggage, baggage delay, among others.

You do not want to be caught in a hospital in a foreign country without insurance.

How soon ahead of time should I book a cruise or land package?

It is never too soon to book a trip or cruise especially over major holidays such as Easter and Christmas/ New Years. Many popular resorts and cruises fill up fast.

What proof of citizenship do I need while traveling?

When not traveling outside of the borders of the United States, you need a driver’s license or other government issued ID’s. When traveling outside the US, I urge you to look under our “travel resources” heading, click on the link about Passports and this will take you to the US Passport Office. They will have the latest information as to what is required to travel to other countries. Because of the backlog of people wanting passports, the requirements are constantly chancing. Going to the US Passport site is to best way to find the latest information.

What medical facilities do they have aboard cruise ships?

The facilities aboard most cruise ships are very basic and not really equipped to operations. There also is a charge if you have to use the facilities which are another reason to take travel insurance.

Can personal cell phones be used aboard cruise ships?

Many ships are now equipped so that your personal cell phone can be used on the ship even out at sea. However, there are additional charges that can be $2.00 a minute.

Is there a charge to book with you?

We are paid a commission by vacation suppliers to pay our salaries. As such, we don’t require any additional fees or charges. You will pay exactly what you would pay if you booked directly with your destination of choice, and in some cases, we may be able to find discounts or special offers that you otherwise may not have been aware of. The only exception to this is for air-only reservations. The fee is waived if you book a hotel in conjunction with your air reservation.

How will I know what to do after I book?

That’s what we’re here for! We’ll walk you through the process and make sure that you have everything you need when you depart for your vacation, and you’ll know what to expect.

What are your operating hours?

We maintain working office hours Monday through Friday, 9 a.m. to 6 p.m., Central time. We monitor email and voicemail outside of these hours for emergencies.

What destinations work well with my specific interests?

If you know you want to travel, but aren’t sure where you want to go, let us know. We’d be happy to discuss your needs and find something that works with those needs.

Why should I use a travel agent?

We have experience and connections! If something happens, it helps to have the benefit of a lot of sales behind you when working with suppliers to have issues fixed for you. We also provide personalized service. If you work directly with a supplier, you’ll speak to any number of agents when they answer the phones at a call center. When working with a travel agent, you will work with the same person from start to finish. We’ll be able to learn more about you, and answer questions based on you – not on the information that a supplier provides.

What’s your cancellation policy?

Cancellation policies will be governed by the supplier you book through, so there’s no “one-size-fits-all” answer to this question. Please know, however, that Change of Seaynery will never charge cancellation or change fees.

Can you book vacations for guests with disabilities?

Absolutely. Please let us know, at the time of booking, what type of accommodations you require. We will work with suppliers to ensure you have something that will fit your needs.